Guest Service Agent

Drury Hotels; MIDDLETOWN (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Paid time off

Hotel discounts & free room nights

Medical, dental, vision, life, and 401

Award-winning workplace

Job summary

Drury Inn & Suites in Franklin, OH, is seeking a friendly, organized Front Desk Associate to warmly greet guests and manage check-in/check-out processes. You will promote program offerings, maintain guest records, and handle transactions with accuracy.

Join a team dedicated to guest satisfaction, with opportunities for growth, flexible scheduling, and benefits that support your well-being and career development.

Qualifications

• Friendly, organized, and able to multitask in a fast-paced hotel environment.
• Experience handling money and transactions with accuracy and integrity.
• Clear English communication and direction-following skills.

Responsibilities

• Greet guests and assist with check-in and check-out in a courteous, efficient manner.
• Promote hotel programs and maintain accurate guest records while handling cash.
• Monitor guest satisfaction and resolve issues to ensure a positive experience.
• Assist with breakfast and Kickback service, including setup, service, and cleanup as needed.
• Uphold high standards of integrity, service, and hospitality to reflect the Drury culture.

Skills

Warm demeanor

Attention to detail

Cash handling

English proficiency

Tools

Cash register

Job description

Property Location: Drury Inn & Suites - 3320 Village Drive , Franklin, Ohio 45005

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights

• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• Retirement - Company-matched 401(k)

• Award-winning- Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.

• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public

• Demonstrated attention to detail while handling multiple tasks simultaneously

• Familiarity with handling money, making change, and using office machines in day-to-day activities

• Ability to speak and receive direction (written and verbal direction) in English

• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!