Guest Service Agent

LE0103 Drury Hotels Company LLC; Ohio; On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200 annually

Hotel discounts and free room nights

Career growth and development programs

401(k) plan

Job summary

Drury Inn & Suites in Franklin, Ohio seeks a friendly front desk Associate to warmly welcome guests, check them in and out, and promote hotel programs. You will support breakfast and Kickback service, handle guest records and cash, and contribute to a high standard of hospitality.

This role emphasizes integrity, service, and teamwork within the Drury family across 150 hotels. The position offers a supportive environment with opportunities for career growth and employee wellness benefits,

Qualifications

• Warm, friendly demeanor when interacting with guests and colleagues.
• Ability to handle money, make change, and operate basic office equipment.
• Strong attention to detail in a fast-paced front desk environment.

Responsibilities

• Greet guests and assist with check-in and check-out.
• Promote hotel programs and manage guest records and reservations.
• Handle cash and assist with breakfast and Kickback service as needed.
• Maintain guest satisfaction and resolve issues promptly.
• Represent the Drury culture with integrity and hospitality.

Skills

Warm demeanor

Attention to detail

Cash handling

English proficiency

Independent work

Job description

Property Location: Drury Inn & Suites - 3320 Village Drive , Franklin, Ohio 45005

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

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