Guest Services Counter Associate — Elevate Customer Experience

Colonial Group; Coralville (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Job summary

Von Maur in Coralville, IA is hiring a Customer Service Counter Associate to keep the store connected with information and support in a fast-paced department. You’ll greet customers, answer the phone, open charge accounts, process payments, wrap purchases for shipment, and help maintain a clean counter.

The role offers competitive wages, a merchandise discount, comprehensive benefits, a 401(k), and growth opportunities within the company. On-site day/evening/weekend shifts are required.

Qualifications

• Customer service experience in a fast-paced store environment.
• Ability to answer multi-line telephone and direct customers.
• Open/maintain charge accounts, process payments and deposits.

Responsibilities

• Own the customer experience – greet people sincerely, be friendly and thank every customer.
• Answer a multi-line telephone – assist customers or direct them to the appropriate area.
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions.
• Prepare, box, and wrap customer purchases and online orders for shipment.
• Calculate service counter and store cash work - prepare bank deposits.
• Maintain a clean and organized department.
• Be available to work on-site for day, evening, and weekend shifts.

Skills

Customer service

Telephone handling

Cash handling

Charge accounts

Packaging

Store operations

On-site availability

Job description

Von Maur in Coralville, IA is hiring a Customer Service Counter Associate to keep the store connected with information and support in a fast-paced department. You’ll greet customers, answer the phone, open charge accounts, process payments, wrap purchases for shipment, and help maintain a clean counter.

The role offers competitive wages, a merchandise discount, comprehensive benefits, a 401(k), and growth opportunities within the company. On-site day/evening/weekend shifts are required.