Customer Service Counter Specialist

Von Maur; Cedar Rapids (IA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Competitive wages

Generous merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within philosophy

Job summary

Von Maur in Cedar Rapids, IA is seeking a Customer Service Counter Associate to connect customers with information and support in a fast-paced department.

You will greet customers, answer calls, handle store counter services, prepare purchases for shipment, and maintain a welcoming, organized counter. This on-site role requires day, evening, and weekend availability, with strong emphasis on service and teamwork.

Qualifications

• Experience delivering friendly, high-quality customer service.
• Ability to greet customers and direct inquiries.
• Strong communication and interpersonal skills.

Responsibilities

• Own the customer experience by greeting customers warmly and providing support.
• Answer a multi-line telephone and direct inquiries as needed.
• Provide counter services including opening accounts, processing payments, and answering questions.
• Prepare, box, and wrap customer purchases and online orders for shipment.
• Handle bank deposits and cash work for the service counter and store.

Skills

Customer service

Communication

Phone etiquette

Cash handling

Tools

POS system

Cash handling

Job description

Von Maur in Cedar Rapids, IA is seeking a Customer Service Counter Associate to connect customers with information and support in a fast-paced department.

You will greet customers, answer calls, handle store counter services, prepare purchases for shipment, and maintain a welcoming, organized counter. This on-site role requires day, evening, and weekend availability, with strong emphasis on service and teamwork.