Customer Experience Counter Specialist

Von Maur, Inc.; Wichita (KS); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Merchandise discount

401(k) retirement plan

Comprehensive benefits

No extended holiday hours

Promote from within

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to keep the store connected as a reliable source for information and support. You will greet customers, answer phones, and assist with counter services in a fast-paced department.

Responsibilities include handling charge accounts, packing and shipping orders, cash handling, and maintaining a tidy department. Shifts include day, evening, and weekend on-site work with a focus on exemplary service.

Qualifications

• Experience in customer service in a retail environment is preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

Skills

Customer service

Phone etiquette

Job description

Von Maur, Inc. is seeking a Customer Service Counter Associate to keep the store connected as a reliable source for information and support. You will greet customers, answer phones, and assist with counter services in a fast-paced department.

Responsibilities include handling charge accounts, packing and shipping orders, cash handling, and maintaining a tidy department. Shifts include day, evening, and weekend on-site work with a focus on exemplary service.