Customer Experience Counter Specialist

Von Maur, Inc.; Eden Prairie (MN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Benefits package

Job summary

Von Maur is seeking a Customer Service Counter Associate to connect the store with customers as a reliable information source. You will own the customer experience, greet customers, answer calls, and support various store services in a fast-paced department.

Expect to handle charge accounts, prepare and wrap orders, and manage cash work. The role offers a benefits package and opportunities for growth while requiring flexibility across day, evening, and weekend shifts.

Qualifications

• Excellent customer service and communication skills.
• Ability to handle cash and operate a register.
• Flexible schedule including weekends.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers warmly and ensure a friendly, helpful experience.
• Answer a multi-line telephone and direct customers as needed.
• Open customer charge accounts and process payments.
• Prepare, box, and wrap purchases for shipment.
• Manage cash work and prepare bank deposits.
• Keep the department clean and organized.
• Work day, evening, and weekend shifts.

Skills

Customer service

Phone handling

Cash handling

Retail experience

Job description

Von Maur is seeking a Customer Service Counter Associate to connect the store with customers as a reliable information source. You will own the customer experience, greet customers, answer calls, and support various store services in a fast-paced department.

Expect to handle charge accounts, prepare and wrap orders, and manage cash work. The role offers a benefits package and opportunities for growth while requiring flexibility across day, evening, and weekend shifts.