Travel Operations Coordinator – Guest Services & Contracts

Travel + Leisure Co.; Nashville (TN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Life Insurance

Disability

PTO

Job summary

Travel + Leisure Co. is seeking an Operations Coordinator to support the tour reception, gifting and contracts in line with SOPs. You will help maintain a professional guest experience and collaborate with Sales & Marketing staff to ensure smooth operations.

The role emphasizes accurate data entry, courteous guest interactions, and timely reconciliation of daily activities. A High School Diploma and basic CRS/Office skills are required, with on-site work in Nashville.

Qualifications

• Minimum high school education and strong organization skills.
• One year of general office experience and customer service preferred.
• Familiarity with reservation systems and MS Office is a plus.

Responsibilities

• Greet and qualify touring guests; assign tours to Sales Agents and share information with Sales and Marketing teams.
• Provide professional guest services; answer phones and assist with contracts and questions.
• Handle premiums, daily gift, tour and contract reconciliation; balance cash and site stats.

Skills

Customer service

Office administration

Data entry

Microsoft Word

Microsoft Excel

MS Outlook

Education

High School Diploma

Tools

CRS (Central Reservation System)

EPNY

Job description

Travel + Leisure Co. is seeking an Operations Coordinator to support the tour reception, gifting and contracts in line with SOPs. You will help maintain a professional guest experience and collaborate with Sales & Marketing staff to ensure smooth operations.

The role emphasizes accurate data entry, courteous guest interactions, and timely reconciliation of daily activities. A High School Diploma and basic CRS/Office skills are required, with on-site work in Nashville.