Guest Services Concierge — Resort Front Desk

Travel-Leisure-Co; Estes Park (CO); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Paid time off

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, guide them through registration, and assist with checkout at our Estes Park resort.

The role involves quoting room rates, confirming reservations, and providing area information to enhance every guest’s stay. Responsibilities include processing cash/credit transactions, balancing receipts, and handling check-out procedures with accuracy.

Qualifications

• Genuine hospitality mindset with clear English communication.
• Ability to balance cash receipts and use basic math.
• Professional appearance and a positive attitude.
• Strong organizational skills and attention to detail.

Responsibilities

• Welcome guests through registration and guide them to checkout.
• Provide room rate quotes and confirm reservations for individuals or groups.
• Process cash and card transactions per established procedures.
• Balance cash receipts and complete cashier duties.
• Respond to guest inquiries promptly and resolve issues.

Skills

Customer service

Cash handling

English proficiency

Multitasking

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, guide them through registration, and assist with checkout at our Estes Park resort.

The role involves quoting room rates, confirming reservations, and providing area information to enhance every guest’s stay. Responsibilities include processing cash/credit transactions, balancing receipts, and handling check-out procedures with accuracy.