Guest Services Concierge - Luxury Boutique Hotel Front Desk

Rebel Hotel Company; Miami Beach (FL); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Job summary

Smyth is seeking a Guest Services Agent at the Bossa House, Miami Beach, to deliver warm, personalized check-in/out experiences. You will be the first point of contact, setting the tone for guests’ stays with discretion and professionalism.

You must have at least 1 year in a front desk or guest-facing role, be fluent in Portuguese, and be capable of multitasking in a luxury hotel environment while working flexible hours.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year in a front desk or guest-facing role, preferably luxury or boutique hotel.
• Portuguese required; Spanish a plus.
• Exceptional interpersonal and communication skills.
• Proficiency with property management systems; Opera knowledge a plus.
• Ability to multitask in a high-pressure environment with poise.
• Flexibility to work weekends, evenings and holidays.
• Polished appearance and passion for delivering guest service.

Responsibilities

• Greet Guests warmly and professionally on arrival.
• Perform check-in and check-out procedures accurately.
• Handle guest inquiries, requests and concerns promptly.
• Maintain knowledge of hotel services, amenities, and local attractions for recommendations.
• Communicate with all departments to meet guest needs seamlessly.
• Process payments and manage billing per hotel policies.
• Maintain front desk and lobby in pristine condition.
• Assist with concierge services and transportation arrangements.
• Uphold guest privacy and confidentiality at all times.
• Anticipate guest needs and address them proactively.
• Handle VIP guests with attention to detail and discretion.

Skills

Portuguese

Spanish

Interpersonal skills

Organizational skills

PMS knowledge

Education

High School Diploma or GED

Tools

Opera PMS

Job description

Smyth is seeking a Guest Services Agent at the Bossa House, Miami Beach, to deliver warm, personalized check-in/out experiences. You will be the first point of contact, setting the tone for guests’ stays with discretion and professionalism.

You must have at least 1 year in a front desk or guest-facing role, be fluent in Portuguese, and be capable of multitasking in a luxury hotel environment while working flexible hours.