Guest Concierge & Front Desk Specialist

Soho House & Co; Miami Beach (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health care + 401K

Paid Time Off

Career Development

Soho Impact

Learning & Development

Cookhouse & House Tonic

Team Events

Team Meal

Job summary

Soho House & Co is seeking a Front Desk Agent in Miami Beach to warmly welcome members and guests, assist with check-in, handle inquiries, and coordinate with hotel staff on reservations and services. You will manage payments, balance cash at shift end and stay informed about property amenities.

The role requires multi-tasking, strong communication, and a proactive, hospitality-driven attitude in a fast-paced environment. Willingness to work nights, weekends, and holidays is preferred.

Qualifications

• At least 1 year of similar role or customer service / facing role.
• Ability to multi-task, handle high-volume phone lines and inquiries professionally (face to face).
• Quick learner with OpenTable, Salesforce, Google Sheets and/or Opera.

Responsibilities

• Be the primary point of contact for members, guests and staff, ensuring a welcoming experience.
• Perform concierge duties such as booking cars, tickets to shows, restaurant and spa reservations.
• Handle emails, calls and inquiries; print/scan documents for guests and rooms (hotel).
• Communicate updates on hours, reservations and workflow changes to all departments.

Skills

Customer service

Multi-tasking

Communication

Problem solving

Tools

OpenTable

Salesforce

Google Sheets

Opera

Job description

Soho House & Co is seeking a Front Desk Agent in Miami Beach to warmly welcome members and guests, assist with check-in, handle inquiries, and coordinate with hotel staff on reservations and services. You will manage payments, balance cash at shift end and stay informed about property amenities.

The role requires multi-tasking, strong communication, and a proactive, hospitality-driven attitude in a fast-paced environment. Willingness to work nights, weekends, and holidays is preferred.