Guest Services Agent

Rebel Hotel Company; Miami Beach (FL); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Job summary

Smyth is seeking a Guest Services Agent at the Bossa House, Miami Beach, to deliver warm, personalized check-in/out experiences. You will be the first point of contact, setting the tone for guests’ stays with discretion and professionalism.

You must have at least 1 year in a front desk or guest-facing role, be fluent in Portuguese, and be capable of multitasking in a luxury hotel environment while working flexible hours.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year in a front desk or guest-facing role, preferably luxury or boutique hotel.
• Portuguese required; Spanish a plus.
• Exceptional interpersonal and communication skills.
• Proficiency with property management systems; Opera knowledge a plus.
• Ability to multitask in a high-pressure environment with poise.
• Flexibility to work weekends, evenings and holidays.
• Polished appearance and passion for delivering guest service.

Responsibilities

• Greet Guests warmly and professionally on arrival.
• Perform check-in and check-out procedures accurately.
• Handle guest inquiries, requests and concerns promptly.
• Maintain knowledge of hotel services, amenities, and local attractions for recommendations.
• Communicate with all departments to meet guest needs seamlessly.
• Process payments and manage billing per hotel policies.
• Maintain front desk and lobby in pristine condition.
• Assist with concierge services and transportation arrangements.
• Uphold guest privacy and confidentiality at all times.
• Anticipate guest needs and address them proactively.
• Handle VIP guests with attention to detail and discretion.

Skills

Portuguese

Spanish

Interpersonal skills

Organizational skills

PMS knowledge

Education

High School Diploma or GED

Tools

Opera PMS

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Job Title: Guest Services Agent

Location: Bossa House, Miami Beach, FL

Job Summary: The Guest Services Agent at the new, imagined Bossa House from Circa 39, Miami Beach, is the first point of contact for our Guests, setting the tone for their entire stay. The Agent delivers a warm, personalized, and seamless check-in and check-out experience while upholding the highest standards of hospitality and discretion. The role is critical in creating lasting impressions and exceeding Guest expectations at every touchpoint.

Job Duties and Functions:

• Greet Guests with genuine warmth and professionalism upon arrival
• Perform all check-in and check-out procedures efficiently and accurately
• Handle Guest inquiries, requests, and concerns promptly and effectively
• Maintain a strong knowledge of hotel services, amenities, local attractions, and dining options to offer personalized recommendations
• Communicate effectively with all departments to ensure Guest needs are met seamlessly
• Process payments and manage billing in accordance with hotel policies
• Maintain the front desk area and lobby in pristine condition
• Assist with concierge services, transportation arrangements, and special requests
• Uphold the confidentiality and privacy of all Guests and their information
• Anticipate Guest needs and proactively address them to enhance the overall experience
• Handle VIP Guests and special accommodations with the utmost attention to detail and discretion

Required Skills, Experience and Knowledge

• High School Diploma or GED
• Minimum of 1 year of experience in a front desk or Guest-facing role, preferably in a luxury or boutique hotel environment
• Porteguese Required
• Spanish is a plus
• Exceptional interpersonal and communication skills
• Strong organizational abilities and attention to detail
• Proficiency with property management systems (PMS); knowledge of Opera or similar systems a plus
• Ability to multitask in a high-pressure environment while maintaining poise and professionalism
• Availability to work flexible hours including weekends, evenings, and holidays
• A polished appearance and a genuine passion for delivering exceptional Guest service

Working Conditions / Environment

The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Job Type: Full-Time

Work Location: On-Site, In-Person Position

Salary: $25.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off

At Smyth we are committed to creating a world-class hospitality experience-not just for our Guests, but also for our team members.

Full-Time/Part-Time Full-Time

Salary Range

Exempt/Non-Exempt Non-Exempt

This position is currently accepting applications.