Guest Services Concierge – Hospitality Desk

Travel-Leisure-Co; Fort Lauderdale (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Paid time off

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate in Fort Lauderdale to warmly welcome guests, assist with registrations, provide information on the resort and local attractions, and quote room rates.

You will handle cash and card transactions, balance receipts, and support smooth check-outs with accuracy and hospitality. The role emphasizes strong English communication, problem solving, and multitasking in a busy resort environment, with benefits and growth opportunities within Travel

Qualifications

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Responsibilities

• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions following established procedures.
• Balance cash receipts and complete money handling responsibilities.
• Complete all check-out procedures and verify charges and credits in guest folios.
• Reserve and confirm reservations for individuals and/or groups; provide room rate quotes.
• Respond to guest inquiries and concerns quickly and completely.

Skills

Communication skills

English proficiency

Cash handling

Multitasking

Attention to detail

Organization

Basic computer skills

Tools

Microsoft Office

Job description

Travel + Leisure Co. is seeking a Guest Services Associate in Fort Lauderdale to warmly welcome guests, assist with registrations, provide information on the resort and local attractions, and quote room rates.

You will handle cash and card transactions, balance receipts, and support smooth check-outs with accuracy and hospitality. The role emphasizes strong English communication, problem solving, and multitasking in a busy resort environment, with benefits and growth opportunities within Travel