Guest Services Specialist — Flexible Hours & Concierge Perks

Topbrassdallas; Stevens Point (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Dreamscape Hospitality is seeking a Guest Services Representative to deliver exceptional service at the front desk. You will welcome guests, assist with check-in/check-out, manage reservations, and respond to inquiries to ensure a memorable stay.

The role requires strong communication and multitasking in a fast-paced hotel environment, with flexible scheduling including evenings and weekends. Prior hospitality experience is favored, and basic computer skills are essential.

Qualifications

• High school diploma or equivalent; some college or hospitality training preferred.
• Experience in customer service, hospitality, or related field preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills; experience with hotel reservation software is a plus.
• Must be able to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Greet guests upon arrival, check them in, and provide information about the hotel’s services and amenities.
• Handle guest check-outs, ensuring accurate billing and payment processing.
• Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues.
• Make, modify, and cancel guest reservations as needed.
• Provide concierge services, such as recommending local attractions, restaurants, and activities.
• Maintain a tidy and organized front desk area.
• Assist with luggage handling and other guest services as required.
• Uphold the hotel’s standards of quality and hospitality at all times.

Skills

Customer service

Communication

Multitasking

Flexible hours

Education

High school diploma or equivalent

Tools

Reservation software

Job description

Dreamscape Hospitality is seeking a Guest Services Representative to deliver exceptional service at the front desk. You will welcome guests, assist with check-in/check-out, manage reservations, and respond to inquiries to ensure a memorable stay.

The role requires strong communication and multitasking in a fast-paced hotel environment, with flexible scheduling including evenings and weekends. Prior hospitality experience is favored, and basic computer skills are essential.