Guest Services Concierge — Front Desk & Reservations

Topbrassdallas; Scottsdale (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

Dreamscape Hospitality is seeking a Guest Services Representative to deliver exceptional guest experiences at our hotel. You will check guests in and out, handle reservations, answer inquiries, and coordinate concierge services to enhance thoughtful stays.

The role requires strong communication, multitasking, and a hospitality mindset. Candidates should be flexible to work evenings, weekends, and holidays in a fast-paced hotel environment.

Qualifications

• High school diploma or equivalent required; some college or hospitality training preferred.
• Previous experience in customer service, hospitality, or related field preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills; experience with hotel reservation software is a plus.
• Must be able to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Greet guests upon arrival, check them in, and provide information about the hotel’s services and amenities.
• Handle guest check-outs, ensuring accurate billing and payment processing.
• Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues.
• Make, modify, and cancel guest reservations as needed.
• Provide concierge services, such as recommending local attractions, restaurants, and activities.
• Maintain a tidy and organized front desk area.
• Assist with luggage handling and other guest services as required.
• Uphold the hotel’s standards of quality and hospitality at all times.

Skills

Customer service

Communication skills

Multitasking

Hospitality

Education

High school diploma

Tools

Reservation software

Job description

Dreamscape Hospitality is seeking a Guest Services Representative to deliver exceptional guest experiences at our hotel. You will check guests in and out, handle reservations, answer inquiries, and coordinate concierge services to enhance thoughtful stays.

The role requires strong communication, multitasking, and a hospitality mindset. Candidates should be flexible to work evenings, weekends, and holidays in a fast-paced hotel environment.