Guest Services Concierge - Front Desk Expert

San Manuel Band of Mission Indians; Las Vegas (NV); On-site; USD 19,000 - 28,000; Full time

Job summary

Palms Casino Resort is seeking a professional Front Desk Associate to deliver exceptional guest service at check‑in and check‑out, handle reservations, and provide information as needed. You will resolve guest questions, issue keys, and process payments while ensuring security and accuracy of accounts.

The role requires a polished presentation, strong communication skills, and the ability to balance multiple tasks in a fast-paced hotel environment.

Qualifications

• Minimum 2–3 years of customer service or reception experience.
• At least 2 years of front desk experience in a similar first‑class hotel preferred.
• Strong written and verbal communication skills.
• Ability to answer phones quickly, courteously and professionally.
• Ability to keep guests' business confidential.
• Ability to operate computerized front office system.
• Able to interpret and follow instructions and prioritize tasks.

Responsibilities

• Provide outstanding guest service during check-in and check-out.
• Assist with reservations and guest information requests.
• Process payments and issue keys according to policies.
• Maintain room inventory and support group functions as needed.
• Prepare and distribute required reports and respond to guest requests.

Skills

Customer service

Front desk

Communication

Phone etiquette

Cash handling

Education

High school diploma or equivalent

Tools

Front office software

Job description

Palms Casino Resort is seeking a professional Front Desk Associate to deliver exceptional guest service at check‑in and check‑out, handle reservations, and provide information as needed. You will resolve guest questions, issue keys, and process payments while ensuring security and accuracy of accounts.

The role requires a polished presentation, strong communication skills, and the ability to balance multiple tasks in a fast-paced hotel environment.