Guest Experience Concierge

sbe Lifestyle Hospitality; Palm Springs (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

sbe Lifestyle Hospitality, launching HQ Hotels, seeks a Front Desk Agent in Palm Springs to deliver exceptional guest service and manage front desk operations with a welcoming, professional environment.

The role involves greeting guests, handling inquiries, check-in/out, calendar management, reservations, and basic transactions while maintaining records and coordinating with other departments.

Qualifications

• High school diploma or equivalent.
• Previous customer service or front desk experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficient in basic computer applications (MS Office, scheduling software, POS systems).
• Ability to multitask and remain calm in a fast-paced environment.
• Professional appearance and demeanor.
• May require standing for extended periods.
• Shift work may include evenings, weekends, and holidays.
• Office, hotel, medical, or hospitality setting depending on organization.

Responsibilities

• Greet and welcome guests, clients, and visitors in a friendly and professional manner
• Answer phone calls, emails, and inquiries promptly and accurately
• Manage check-in and check-out procedures (if applicable)
• Schedule appointments and maintain calendars
• Handle reservations, cancellations, and guest requests
• Process payments, invoices, or basic transactions
• Maintain accurate records and update internal systems
• Coordinate with other departments to meet guest or client needs
• Resolve complaints or concerns efficiently and courteously
• Maintain cleanliness and organization of the front desk area
• Follow company policies, safety procedures, and confidentiality guidelines

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Professional appearance

Stand for long periods

Shift work

Hospitality environment experience

Education

High school diploma or equivalent

Tools

MS Office

Scheduling software

POS systems

Job description

sbe Lifestyle Hospitality, launching HQ Hotels, seeks a Front Desk Agent in Palm Springs to deliver exceptional guest service and manage front desk operations with a welcoming, professional environment.

The role involves greeting guests, handling inquiries, check-in/out, calendar management, reservations, and basic transactions while maintaining records and coordinating with other departments.