Guest Experience Concierge – Front Desk

Grand-Pacific-Resorts-5; Palm Springs (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Grand Pacific Resorts is seeking a Front Desk Agent in Palm Springs, CA to provide warm, professional guest service to guests, owners, supervisors and associates. You will check guests in and out, handle inquiries, and respond to high volumes of phone calls with a friendly, solution-focused approach.

The ideal candidate has 1+ year hospitality experience, strong communication and organizational skills, and is willing to work varied shifts including weekends and holidays.

Qualifications

• 1+ years of hospitality experience preferred.
• High school diploma or equivalent.
• Excellent communication and organizational skills.
• Professional telephone etiquette.
• Ability to work well in a diverse team environment.
• Availability to work weekends and holidays.

Responsibilities

• Check guests/owners in and out of the resort and address inquiries.
• Provide exceptional customer service by phone or in person.
• Answer a high volume of inbound calls from guests/owners.
• Communicate effectively with guests, owners, supervisors and associates.
• Resolve customer complaints calmly and effectively.
• Obtain or confirm guest information, assign rooms, and activate and distribute keys.
• Assist guests with loading/unloading luggage when needed.
• Deliver guest request items to/from rooms as required.
• Maintain a consistent attendance record and adhere to standards.

Skills

Customer service

Telephone etiquette

Communication

Organizational skills

Teamwork

Education

High school diploma or equivalent

Job description

Grand Pacific Resorts is seeking a Front Desk Agent in Palm Springs, CA to provide warm, professional guest service to guests, owners, supervisors and associates. You will check guests in and out, handle inquiries, and respond to high volumes of phone calls with a friendly, solution-focused approach.

The ideal candidate has 1+ year hospitality experience, strong communication and organizational skills, and is willing to work varied shifts including weekends and holidays.