Guest Services Bell Attendant

SMGHA Nevada, LLC; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Palms Casino Resort is seeking a courteous Guest Services Associate to welcome guests, assist with luggage, and escort guests to rooms at Palms Place. You will respond to guest inquiries, maintain lobby order, and support supervisors in meeting high service standards.

This role requires a friendly demeanor, problem-solving, and adherence to all hotel and Gaming Control Board rules. We offer competitive pay, benefits, and opportunities to grow with Palms Casino Resort and Palms Place.

Qualifications

• Must be at least 21 years of age.
• Ability to communicate effectively with guests, team members and management.
• Fluent in English.
• Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures.
• Must be able to work any day of the week and any shift including weekends and holidays.
• Must be able to establish and maintain effective working relationships with team members and guests.
• Must maintain a valid driver's license.

Responsibilities

• Greets arriving guests and retrieves the guest’s luggage and bags.
• Answers to all guests using their name, answering questions in a manner that reflects an understanding of the department and property in general.
• Escorts guests to their room, explaining room facilities.
• Transport departing guest’s luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for.
• Assist with keeping lobby and drive area clean and orderly.
• Assist supervisors in identifying guests with special needs to ensure protection of company assets and best guest service possible.
• Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for.
• Ensure that luggage has been stored safely according to prescribed procedures.
• Provide gracious, attentive, and friendly service.
• Performs other duties as required.

Skills

21+ age

Effective communication

Fluent English

Rules and regulations knowledge

Flexible schedule

Driver's license

Job description

Palms Casino Resort is seeking a courteous Guest Services Associate to welcome guests, assist with luggage, and escort guests to rooms at Palms Place. You will respond to guest inquiries, maintain lobby order, and support supervisors in meeting high service standards.

This role requires a friendly demeanor, problem-solving, and adherence to all hotel and Gaming Control Board rules. We offer competitive pay, benefits, and opportunities to grow with Palms Casino Resort and Palms Place.