Guest Services Concierge - Front Desk Expert

Topbrassdallas; Bradenton, Northern (FL, KY); Hybrid; USD 28.000 - 38.000; Vollzeit

Zusammenfassung

Dreamscape Hospitality in Bradenton, FL seeks a Guest Services Representative to deliver exceptional service, handle check-ins/outs, reservations, and guest inquiries. This role emphasizes a welcoming front desk, accurate billing, and proactive guest support.

You will greet guests, provide information on services, assist with concierge needs, manage calls, and ensure smooth operations during busy periods. Flexibility for evenings and weekends is beneficial.

Qualifikationen

• High school diploma or equivalent and hospitality training preferred.
• Experience in customer service or hospitality is advantageous.
• Strong communication and interpersonal skills are essential.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills; familiarity with hotel software is a plus.

Aufgaben

• Greet guests upon arrival, check them in, and provide information about hotel services.
• Handle check-outs and process billing and payments accurately.
• Answer calls, respond to inquiries, and provide solutions to guest issues.
• Make, modify, and cancel reservations as needed.
• Provide concierge services and recommend local attractions and dining.
• Maintain a tidy front desk and assist with luggage as required.
• Uphold quality and hospitality standards at all times.

Kenntnisse

Customer service

Communication skills

Interpersonal skills

Multitasking

Basic computer skills

Hotel reservation software experience

Ausbildung

High school diploma or equivalent

Some college or hospitality training

Tools

Hotel reservation software

Jobbeschreibung

Dreamscape Hospitality in Bradenton, FL seeks a Guest Services Representative to deliver exceptional service, handle check-ins/outs, reservations, and guest inquiries. This role emphasizes a welcoming front desk, accurate billing, and proactive guest support.

You will greet guests, provide information on services, assist with concierge needs, manage calls, and ensure smooth operations during busy periods. Flexibility for evenings and weekends is beneficial.