Guest Services Concierge - Front Desk

Wyndham Grand Orlando Resort Bonnet Creek; Orlando (FL); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off (vacation, sick, holiday

Pet insurance

401(k) with company match

Hotel room discounts

YouDecide program

Job summary

HEI Hotels and Resorts is seeking a Front Desk / Guest Services Associate at Wyndham Grand Orlando Resort Bonnet Creek to greet guests, process registrations, and manage inquiries with a cheerful, professional demeanor. The role requires strong communication, calculator accuracy and the ability to handle payments and currency exchange while balancing the house bank.

Responsibilities include assisting with arrivals and departures, answering phones, inputting guest data, and resolving issues to

Qualifications

• Hotel experience preferred.
• Ability to perform moderately complex calculations with a calculator.
• Effective handling of internal and external customers with patience and tact.
• Mobility to stand/walk throughout the front desk area.
• Ability to input and retrieve information using a moderately complex computer system.
• Ability to observe and detect signs of emergency situations.
• Strong interpersonal relationships with guests, coworkers and patrons.
• Excellent verbal and written communication skills.
• Ability to adapt communication style to diverse audiences.

Responsibilities

• Greet guests with a friendly, sincere welcome and assist with arrival and departure.
• Complete registration by inputting and retrieving information from the computer system and confirming guest details.
• Promote HEI Hotels and Resorts and brand programs and manage room assignments.
• Handle card imprinting, vouchers and payments; post charges to guest accounts.
• Process currency exchanges and balance the house bank.
• Answer phone inquiries promptly and relay messages to guests.
• Close guest accounts at checkout and resolve any guest concerns or dissatisfactions.
• Stay calm and provide solutions during emergencies or high-activity periods.

Skills

Hotel experience

Customer service

Calculator skills

Communication

Mobility

Computer systems

Emergency awareness

Interpersonal skills

Adaptable communication

Job description

HEI Hotels and Resorts is seeking a Front Desk / Guest Services Associate at Wyndham Grand Orlando Resort Bonnet Creek to greet guests, process registrations, and manage inquiries with a cheerful, professional demeanor. The role requires strong communication, calculator accuracy and the ability to handle payments and currency exchange while balancing the house bank.

Responsibilities include assisting with arrivals and departures, answering phones, inputting guest data, and resolving issues to