Orlando Front Desk & Guest Experience Specialist

Hei Hotels Inc.; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Vacation days

401(k)

Job summary

Hei Hotels Inc. is seeking a Front Desk Agent at Wyndham Bonnet Creek in Orlando to welcome guests, check them in/out, and provide local information.

You will input data into the property management system, verify payments, and assist with guest requests in a fast-paced environment. The role requires strong communication, cash handling, and computer skills, with a focus on exceptional service and accuracy during peak hours.

Qualifications

• Greeting guests with a friendly and professional demeanor.
• Ability to communicate clearly and resolve guest requests.
• Experience handling payments and balancing a house bank.

Responsibilities

• Assist guests with arrival and departure and provide local information.
• Complete registration using the computer system and confirm guest details.
• Process payments, issue room keys, and balance the cash drawer.
• Respond to guest inquiries and resolve complaints with appropriate solutions.
• Handle wake-up calls, messages, and mail requests for guests.
• Maintain calmness during busy periods and emergencies.

Skills

Front desk

Guest services

Cash handling

Computer skills

Phone etiquette

Education

High school diploma

Tools

PMS system

Job description

Hei Hotels Inc. is seeking a Front Desk Agent at Wyndham Bonnet Creek in Orlando to welcome guests, check them in/out, and provide local information.

You will input data into the property management system, verify payments, and assist with guest requests in a fast-paced environment. The role requires strong communication, cash handling, and computer skills, with a focus on exceptional service and accuracy during peak hours.