Guest Experience Specialist - Front Desk

Plazahotelelpaso; Orlando (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive wages for full time and 1/

Medical, Dental and Vision Health

Paid Time Off

401k Company Match

Travel Discounts

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a Guest Service Agent in Orlando to greet guests, register them into rooms, and provide courteous service. You will handle reservations, process payments, and respond to guest requests to ensure a high level of satisfaction.

The role involves assisting in the breakfast area, balancing accounts, and maintaining safety standards. Prior front desk or guest service experience is preferred.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register guests to hotel rooms and process payments.
• Make and confirm reservations; balance accounts and audits.

Skills

Guest service

Customer interaction

Communication

Education

High School diploma or equivalent

Tools

PMS systems

Job description

HHM Hotels is seeking a Guest Service Agent in Orlando to greet guests, register them into rooms, and provide courteous service. You will handle reservations, process payments, and respond to guest requests to ensure a high level of satisfaction.

The role involves assisting in the breakfast area, balancing accounts, and maintaining safety standards. Prior front desk or guest service experience is preferred.