Guest Experience Supervisor – Front Desk

Hei Hotels Inc.; Orlando (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

401(k) with match

DailyPay access

Job summary

HEI Hotels and Resorts is seeking an experienced Front Office Associate at Courtyard Orlando Lake Buena Vista, Marriott Village to deliver friendly, efficient guest service and ensure seamless check-in/check-out. You will coordinate with team members to meet guest needs, handle inquiries, and promote brand programs.

Responsibilities include greeting guests, inputting data in the system, resolving issues, and maintaining accurate accounts while upholding service standards and financial goals in a

Qualifications

• One year of customer service experience in hospitality or a similar industry.
• Ability to communicate clearly with guests and colleagues to resolve questions and conflicts.
• Basic math skills and ability to operate a calculator for transactions.
• Proficient computer skills to input information and access guest data.
• Ability to stand, walk, and assist guests at the front desk.

Responsibilities

• Greet guests promptly with a friendly, sincere welcome.
• Check-in and check-out guests efficiently using the property systems.
• Provide accurate information about hours, local attractions, and services.
• Resolve guest concerns by researching issues and offering solutions.
• Balance a cash drawer and process payments securely.

Skills

Customer service

Cash handling

Communication

Tools

Guest service software

Job description

HEI Hotels and Resorts is seeking an experienced Front Office Associate at Courtyard Orlando Lake Buena Vista, Marriott Village to deliver friendly, efficient guest service and ensure seamless check-in/check-out. You will coordinate with team members to meet guest needs, handle inquiries, and promote brand programs.

Responsibilities include greeting guests, inputting data in the system, resolving issues, and maintaining accurate accounts while upholding service standards and financial goals in a