Guest Experience Front Desk Agent

Hei Hotels Inc.; Orlando, Northern (FL, KY); Hybrid; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical and dental coverage

Vision insurance

Vacation, sick & holiday plans

401(k) with match

Hotel room discounts

DailyPay access to earnings

Job summary

HEI Hotels and Resorts is seeking a Front Desk/Guest Services Associate at the Courtyard Orlando Lake Buena Vista in the Marriott Village, located between Walt Disney World and Universal Studios. You will welcome guests, manage registrations, promote branding programs, handle payments, and resolve guest needs with a positive attitude.

The role emphasizes accurate information input, guest satisfaction, and smooth front-office operations in a busy hotel environment.

Qualifications

• Hotel experience preferred.
• Proficient in calculator-based math.
• Strong customer service and diplomacy.
• Ability to input information using a computer system.
• Excellent verbal and written communication.
• Ability to stand and move throughout front office.

Responsibilities

• Greet guests with a friendly welcome.
• Input and retrieve guest information during registration.
• Promote HEI Hotels and Resorts programs.
• Handle cash, balance the house bank.
• Resolve guest complaints with effective solutions.
• Close guest accounts at checkout and ensure satisfaction.

Skills

Hotel guest service

Customer service

Communication skills

Calm under pressure

Mathematical calculations

Multitasking

Tools

Calculator

Job description

HEI Hotels and Resorts is seeking a Front Desk/Guest Services Associate at the Courtyard Orlando Lake Buena Vista in the Marriott Village, located between Walt Disney World and Universal Studios. You will welcome guests, manage registrations, promote branding programs, handle payments, and resolve guest needs with a positive attitude.

The role emphasizes accurate information input, guest satisfaction, and smooth front-office operations in a busy hotel environment.