Guest Services Specialist - Front Desk

Courtyard Marriott Village; Orlando (FL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

401(k) plan with matching

Job summary

HEI Hotels and Resorts is seeking a Front Desk/Guest Services Associate to assist guests with arrival and departure, handle the registration process, and promote hotel programs. You will code keys, verify payment methods, and manage charges while delivering exceptional service.

The role requires strong verbal and written communication skills, patience with guests, and the ability to balance a house bank and input information accurately in the computer system.

Qualifications

• Hotel experience preferred.
• Ability to effectively deal with internal and external customers with patience and diplomacy.
• Ability to input information using a computer system.

Responsibilities

• Greet guests with a friendly and sincere welcome.
• Complete the registration process using the computer system.
• Promote HEI Hotels and Resorts marketing programs.
• Code electronic keys and provide welcome folders with keys and vouchers.
• Verify and imprint credit cards for authorization.
• Handle cash, balance a house bank, and post charges.
• Input and retrieve messages; manage mail and packages as requested.
• Answer phones promptly and communicate messages to guests.
• Resolve guest issues and negotiate satisfactory solutions.
• Remain calm during emergencies and busy periods.

Skills

Customer service

Communication

Job description

HEI Hotels and Resorts is seeking a Front Desk/Guest Services Associate to assist guests with arrival and departure, handle the registration process, and promote hotel programs. You will code keys, verify payment methods, and manage charges while delivering exceptional service.

The role requires strong verbal and written communication skills, patience with guests, and the ability to balance a house bank and input information accurately in the computer system.