Front Desk Guest Experience Ambassador

HEI Hotels & Resorts; Orlando (FL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical and Dental programs

Vision insurance

Vacation, Sick and Holiday programs

401(k) with matching

Hotel room discounts

Job summary

HEI Hotels & Resorts is seeking a Front Desk Associate at Springhill Suites Orlando Lake Buena Vista to warmly welcome guests, handle check-in/check-out, and promote hotel programs. You will manage guest inquiries, calculate charges, and ensure accurate billing while maintaining a high level of service.

The role requires strong communication, patience, and the ability to stay composed during busy periods. The ideal candidate has hotel experience, strong math and computer skills, and a

Qualifications

• Hotel experience preferred.
• Calculator skills for moderately complex calculations.
• Ability to effectively deal with customers with patience, tact and diplomacy.
• Ability to stand and move throughout front office and perform essential functions.
• Ability to input information using a moderately complex computer system.
• Ability to observe and detect signs of emergency situations.
• Ability to establish and maintain effective relationships with associates, customers and patrons.
• Excellent verbal and written communication skills.
• Ability to adapt communication style for different audiences.

Responsibilities

• Greet customers with a friendly welcome and provide information on hours and local attractions.
• Complete registration using the computer, confirm guests and room rate, and promote hotel programs.
• Code electronic keys and prepare welcome folders with keys and materials.
• Verify credit cards for authorization; handle cash and balance house bank.
• Accept and record vouchers, travelers checks, and other payments; post charges to rooms.
• Answer phones promptly and relay messages; retrieve mail and packages as requested.
• Close guest accounts at checkout and address dissatisfaction with potential revenue allowances.
• Handle guest complaints with research and effective solutions.
• Remain calm during emergencies and heavy hotel activity; act with judgment and discretion.
• Comply with attendance rules and be available regularly.
• Perform other duties as assigned.

Skills

Hotel experience

Calculator proficiency

Customer service

Mobility/standing

Computer systems input

Emergency awareness

Relationship building

Verbal and written communication

Communication adaptability

Job description

HEI Hotels & Resorts is seeking a Front Desk Associate at Springhill Suites Orlando Lake Buena Vista to warmly welcome guests, handle check-in/check-out, and promote hotel programs. You will manage guest inquiries, calculate charges, and ensure accurate billing while maintaining a high level of service.

The role requires strong communication, patience, and the ability to stay composed during busy periods. The ideal candidate has hotel experience, strong math and computer skills, and a