Guest Services Concierge

Highgate; Wheat Ridge (CO); Hybrid; USD 2,066,000 - 3,031,000; Full time

Job summary

Highgate Hotels in Wheat Ridge, Colorado is seeking a Front Office Agent to provide attentive, courteous service to guests during check-in, stay, and checkout while maximizing room revenue and occupancy.

Responsibilities include answering guest inquiries, handling cash, knowing current rates and promotions, processing reservations, mastering the Front Desk system, and maintaining a tidy, guest-ready workspace. Strong communication and multitasking are essential.

Qualifications

• High School diploma or equivalent required.
• Experience in hotel or related field preferred.
• Strong verbal and written communication; customer service focus.

Responsibilities

• Answer guest inquiries about restaurants, transportation, and entertainment.
• Balance and process shift closing paperwork per hotel standards.
• Operate the Front Desk computer system and maintain promotions.
• Check-in and check-out guests in a friendly, efficient manner.
• Follow cash handling, rate quotes, and group procedures.
• Maintain a clean work area and assist with safe deposit boxes.

Skills

Customer service

Communication

Multitasking

Attention to detail

Guest service mindset

Education

High School diploma or equivalent

College coursework

Tools

Front desk software

Computer experience

Job description

Highgate Hotels in Wheat Ridge, Colorado is seeking a Front Office Agent to provide attentive, courteous service to guests during check-in, stay, and checkout while maximizing room revenue and occupancy.

Responsibilities include answering guest inquiries, handling cash, knowing current rates and promotions, processing reservations, mastering the Front Desk system, and maintaining a tidy, guest-ready workspace. Strong communication and multitasking are essential.