Luxury Front Office Supervisor, Beverly Hills

Hotel Yountville; Los Angeles (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Hotel Cameo Beverly Hills is seeking a Front Office Coordinator to manage staffing for the front desk, supervise guest services, and ensure smooth daily operations. The role requires handling high-demand situations gracefully and coordinating with Housekeeping and Engineering to fulfill guest requests.

Candidates should be prepared for flexible scheduling, including nights and weekends, and possess strong communication and teamwork skills to deliver exceptional guest experiences.

Qualifications

• Ability to calmly work with high demand and upset guests.
• High work ethic and self-initiative.
• Flexible schedules including nights, weekends, and holidays.
• Enjoys working as part of a team to deliver great guest experiences.
• Able to work in an office environment and use a computer.

Responsibilities

• Staff front office: interviewing, hiring, supervising, training and scheduling front desk staff and PBX operators.
• Understand and perform front office duties as needed.
• Operate MICROS system for daily transactions and rare tasks.
• Review AM/PM discrepancy reports.
• Communicate with Housekeeping and Engineering about rooms and requests.
• Greet guests and check them in/out promptly and professionally.

Skills

Calm under pressure (guest service)

Teamwork

Strong communication

Customer service

Tools

MICROS system

Job description

Hotel Cameo Beverly Hills is seeking a Front Office Coordinator to manage staffing for the front desk, supervise guest services, and ensure smooth daily operations. The role requires handling high-demand situations gracefully and coordinating with Housekeeping and Engineering to fulfill guest requests.

Candidates should be prepared for flexible scheduling, including nights and weekends, and possess strong communication and teamwork skills to deliver exceptional guest experiences.