Front Office Lead — Elevate Guest Experiences

Bardessono; Los Angeles (CA); On-site; USD 47,000 - 50,000; Full time

Job summary

Cameo Beverly Hills is seeking a front desk professional to manage staffing and front office operations, ensuring smooth check-ins and check-outs with a strong guest-first approach.

The role requires coordinating with housekeeping and engineering, operating MICROS, handling discrepancy reports, and delivering warm, professional service to every guest. Schedule flexibility and teamwork are essential.

Qualifications

• Ability to calmly work with high demand and/or upset guests.
• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical requirements: In-Office Role.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Job description

Cameo Beverly Hills is seeking a front desk professional to manage staffing and front office operations, ensuring smooth check-ins and check-outs with a strong guest-first approach.

The role requires coordinating with housekeeping and engineering, operating MICROS, handling discrepancy reports, and delivering warm, professional service to every guest. Schedule flexibility and teamwork are essential.