Front Desk Agent

Bardessono; Los Angeles (CA); On-site; USD 36,000 - 41,000; Full time

Job summary

Cameo Beverly Hills is seeking a dedicated Front Desk Associate to warmly greet guests, handle check-ins/outs, and assist with reservations. You will manage transactions, maintain POS accuracy, and support the front office team in delivering elegant, attentive service in a luxury setting.

The role requires strong teamwork, a proactive attitude, and the ability to work varied shifts including nights and weekends. Hilton experience is highly preferred and Spanish language skills are a plus.

Qualifications

• Front desk or hospitality experience preferred.
• Ability to handle transactions accurately.
• Strong teamwork and communication skills.
• Knowledge of hotel reservations and billing procedures.

Responsibilities

• Greet and check guests in and out promptly and professionally; assist in pre-registration and blocking reservations.
• Post charges accurately for all guest transactions.
• Maintain working knowledge of Front Office system and daily transactions.
• Handle cash, checks and credit card information for hotel charges and give correct change.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and cancellation/relocation procedures; take same-day reservations.

Skills

Front desk

Guest services

Cash handling

Spanish language

Job description

The timeless glamour of Beverly Hills comes alive in stylish, European comfort with contemporary amenities, elegant service and personalized experiences. A modern version of old-world simplicity and stylish European glamour, our Beverly Hills accommodations provide guests with comfortable, elegant and effortless living that blends contemporary amenities with discreet, personalized service.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Cameo Beverly Hills-BHM

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Hilton Experience HIGHLY PREFERRED
• Bi-lingual in Spanish preferred

$27.51/hour

Status

Full-time

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