Hilton Orange County/Costa Mesa - Front Desk Agent

Remington Hospitality; Costa Mesa (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Remington Hospitality in Costa Mesa, CA is hiring a Front Desk Agent to warmly greet guests and efficiently handle check-ins and check-outs. You will assist with pre-registration, block reservations, and ensure accurate posting of charges using the Front Office system.

The role requires knowledge of hotel rates and discounts, handling cash and card payments, and managing same-day reservations with swift, courteous service.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Maintain working knowledge of Front Office system, including daily transactions and occasional tasks.
• Handle cash, checks and credit card payments accurately and provide correct change.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and how to handle each.
• Handle same-day reservations and follow cancellation/relocation procedures when needed.

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.