Hilton Orange County/Costa Mesa - Front Desk Agent

Murrieta Hot Springs Resort; Costa Mesa, Northern (CA, KY); Hybrid; USD 37,000 - 40,000; Full time

Job summary

The Hilton Orange County/Costa Mesa is seeking a friendly Front Desk Agent to greet guests, check them in and out, and assist with pre-registration and reservations.

You will post charges accurately, handle cash and payment methods, and know the hotel rates and cancellation procedures. This on-site role requires teamwork, reliability, and strong communication; shifts may include nights, weekends, and holidays.

Qualifications

• High work ethic and self-initiative.
• Able to work varying shifts, including nights, weekends, holidays.
• Excellent guest service mindset.
• Ability to operate front office systems and cash handling.

Responsibilities

• Greet and check guests in and out courteously and efficiently.
• Assist in pre-registration and block reservations when necessary.
• Post charges accurately and manage cash, checks, and cards.
• Know front office procedures and daily transactions.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and cancellation/ relocation procedures.

Skills

Strong work ethic

Team player

Effective communication

Job description

#26-2753

Location Description

Hilton Orange County/Costa Mesa is near Southern California attractions and beaches. Whether you're here on business or leisure, our hotel has all you need to make the most of your stay, including a complimentary John Wayne Airport shuttle, 48,000 sq. ft. of event space for Costa Mesa weddings, and signature cuisine at our Bristol Palms California Bistro.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

$27.70/hour

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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