Guest Services Concierge

Holiday Inn Express, Wilkesboro; Wilkesboro (NC); On-site; USD 17,000 - 23,000; Full time

Job summary

Holiday Inn Express Wilkesboro is seeking a Guest Service Representative to greet and register guests, issue keys, and provide directions. You will manage guest inquiries, coordinate with housekeeping, and assist with check-ins for preferred guests.

The role emphasizes courteous service, accuracy in billing, and proactive guest support during shifts on-site at the Wilkesboro location.

Qualifications

• Education and/or Experience: No prior experience mandatory but is preferred. Training will be required.
• Language Skills: Ability to read and interpret documents; write routine reports and correspondence; speak effectively before groups of customers or employees.

Responsibilities

• Greet, register, and assign rooms to guests; issue room keys and give directions.
• Check out guests who require individualized checkout service.
• Handle incoming mail, faxes and messages for guests and staff; coordinate with housekeeping and maintenance.
• Transmit/receive messages via in-house systems; respond to guest inquiries about hotel services and local activities.

Skills

Customer service

Communication

Problem solving

Education

High school education

Customer service experience or training

Job description

Holiday Inn Express Wilkesboro is seeking a Guest Service Representative to greet and register guests, issue keys, and provide directions. You will manage guest inquiries, coordinate with housekeeping, and assist with check-ins for preferred guests.

The role emphasizes courteous service, accuracy in billing, and proactive guest support during shifts on-site at the Wilkesboro location.