Guest Experience Concierge

Hilton-Garden-Inn-Hotel; Town Center (TX); Presencial; USD 17.000 - 25.000; Jornada completa

Descripción de la vacante

Hilton Garden Inn Hotel is seeking a friendly Guest Service Representative to provide outstanding service to guests from check-in to check-out. You will greet guests, answer questions, resolve issues, and coordinate with hotel staff to ensure a seamless stay.

The ideal candidate has excellent communication, a positive attitude, and the ability to handle multiple tasks in a fast-paced environment. Prior hospitality or customer service experience is preferred.

Formación

• High school diploma or equivalent; hospitality education is a plus
• Experience in customer service or hospitality preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work in a fast-paced environment and manage multiple tasks
• Proficient in using computer systems and software related to hotel operations
• A positive attitude and a passion for providing outstanding guest service

Responsabilidades

• Greet and welcome guests upon arrival
• Assist guests with check-in and check-out procedures
• Respond to guest inquiries and provide information about hotel services and local attractions
• Handle guest complaints and resolve issues in a timely and professional manner
• Maintain accurate records of guest interactions and transactions
• Collaborate with other hotel departments to ensure guest satisfaction
• Process reservations and manage room assignments
• Provide support for special requests and accommodations

Descripción del empleo

Hilton Garden Inn Hotel is seeking a friendly Guest Service Representative to provide outstanding service to guests from check-in to check-out. You will greet guests, answer questions, resolve issues, and coordinate with hotel staff to ensure a seamless stay.

The ideal candidate has excellent communication, a positive attitude, and the ability to handle multiple tasks in a fast-paced environment. Prior hospitality or customer service experience is preferred.