Guest Services Concierge

Westin St. John Hotel Company Inc; United States Virgin Islands; On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Competitive Pay

Medical/Dental/Vision

401K opportunities

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth and Development Opportunities

Job summary

Marriott Vacations Worldwide is hiring a Guest Services Agent to welcome Owners and guests, assist with villa check-ins, and highlight property amenities and local activities.

You will listen and respond to questions, coordinate with other departments to resolve issues, explain room features, and follow up to ensure requests are met.

This role may include bellman duties; schedules vary, including holidays and weekends. MVW promotes an inclusive, guest‑centered culture.

Qualifications

• Must be available to work various shifts, holidays, and weekends.
• Lift up to 25 lbs and be able to stand for extended periods.
• Background and drug screening may be required.

Responsibilities

• Check Owners/guests into their villas and review property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listen and respond to guests' questions, concerns, and requests and coordinate with other departments to resolve issues.
• Identify and explain room features to guests (e.g., use of room key, ice and vending areas).
• Follow up with Owner/guests to ensure requests or problems are met to their satisfaction.
• Answer telephone calls and route calls to the proper department as applicable.
• Assist with bellman and runner duties depending on facility or location.

Skills

Guest service

Job description

Marriott Vacations Worldwide is hiring a Guest Services Agent to welcome Owners and guests, assist with villa check-ins, and highlight property amenities and local activities.

You will listen and respond to questions, coordinate with other departments to resolve issues, explain room features, and follow up to ensure requests are met.

This role may include bellman duties; schedules vary, including holidays and weekends. MVW promotes an inclusive, guest‑centered culture.