Front Desk Agent

Marriott Resorts Hospitality Corporation; Koloa (HI); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Competitive Pay

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family | SUp

Growth and Development Opportunities

Free on-site employee parking

Complimentary soft drinks, coffee and 

Complimentary work shoes

Quarterly team luncheon celebrations

Discounts to onsite food outlets

Discounted theme park tickets and car/

Community service opportunities

Audubon Green Lodging Sustainability

Job summary

Marriott Vacations Worldwide is seeking a Guest Services Agent to assist Owners and guests in creating memorable vacation experiences.

You will welcome guests, explain amenities, and coordinate with other departments to resolve issues, ensuring requests are fulfilled with courtesy and efficiency.

Responsibilities

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Job description

Hourly Rate: $34.18 Hourly Wage: $34.18

Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Where great benefits lead to a life fulfilled.

Benefits

• Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities
• *Benefit Eligibility will vary by position Site Specific Perks Free on-site employee parking Complimentary soft drinks, coffee and tea Company branded attire for outdoor associates Complimentary work shoes Quarterly team luncheon celebrations and awards Discounts to onsite food outlets Discounted theme park tickets and rental cars Community service opportunities Sustainability awards - Audubon Green Lodging

Typical Day

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

Requirements

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.
• Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Company Information

Marriott Vacations Worldwide is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality & exceptional longevity & of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.

Company Statistics

• 20,000+ Associates worldwide
• Vacation Ownership 7 Iconic Brands
• Approximately 120 Vacation Ownership Resorts
• 700,000+ Owner families
• 90%+ Guest satisfaction score
• Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories
• Approximately 1.6 million exchange network members