Guest Experience Specialist – Hotel Front Desk

Apsilon Hotels, LLC; Atlanta (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

Apsilon Hotels, LLC in Atlanta seeks a Guest Service Representative to deliver friendly, efficient service and answer guest inquiries about amenities and accommodations.

The role requires a year of related customer service, basic computer skills, and strong communication in English. You will handle reservations, assist guests during their stay, and help maintain a safe, welcoming environment.

Qualifications

• One-year related customer service experience.
• Computer skills.
• Excellent interpersonal skills.
• Ability to speak, read, and write English.
• Knowledge of workplace safety procedures.

Responsibilities

• Act as the ambassador of the hotel. Provide information to guests on all aspects of the hotel, including the pool location, hours of F&B facility, laundry location, difference in room types and what those room types have to offer the guest.
• When appropriate, review arriving reservations for the day early in the shift, checking for special requests, VIP's, etc., pre-assigning rooms as necessary.
• When applicable, record future reservations for any guest by phone or in person, following all standard procedures.
• Handle all complaints efficiently and courteously. Listens carefully to the guest's problem. If possible, takes immediate personal responsibility to correct the problem. If not possible, notify the supervisor or the General Manager immediately.
• Respond to telephone calls efficiently and pleasantly within three rings and with correct phrasing. Determine the nature of call and transfer to proper extension.
• Maintain an awareness of and report any and all safety hazards or violations witnessed in the course of performing required duties.
• Perform other duties as requested.

Skills

Customer service experience

Interpersonal skills

English language proficiency

Workplace safety awareness

Tools

Computer skills

Job description

Apsilon Hotels, LLC in Atlanta seeks a Guest Service Representative to deliver friendly, efficient service and answer guest inquiries about amenities and accommodations.

The role requires a year of related customer service, basic computer skills, and strong communication in English. You will handle reservations, assist guests during their stay, and help maintain a safe, welcoming environment.