Guest Experience Agent

Apsilon Hotels; Hapeville (GA); On-site; USD 24,000 - 32,000; Full time

Job summary

Apsilon Hotels in Hapeville, GA is seeking a Guest Service Representative to deliver exceptional customer service to guests throughout their stay. This role acts as the hotel's ambassador, guiding guests on facilities, services, and room options while upholding all policies.

You will handle reservations, greet guests, answer calls, assist with special requests, and escalate issues as needed. The position requires basic computer skills, strong interpersonal abilities, and fluency in English, with

Qualifications

• One-year related customer service work experience.
• Computer skills.
• Excellent interpersonal skills.
• Ability to speak, read, and write English.
• Knowledge of workplace safety procedures.

Responsibilities

• Act as hotel ambassador; provide information on facilities, services, and room types.
• Review arriving reservations each shift, check special requests and VIPs, and pre-assign rooms.
• Record future reservations by phone or in person following standard procedures.
• Handle complaints politely, listen, and take corrective action or escalate.
• Answer calls promptly and transfer to the correct extension.
• Identify and report safety hazards observed.
• Perform additional duties as requested.

Skills

Customer service

Interpersonal skills

English proficiency

Computer skills

Safety awareness

Job description

Apsilon Hotels in Hapeville, GA is seeking a Guest Service Representative to deliver exceptional customer service to guests throughout their stay. This role acts as the hotel's ambassador, guiding guests on facilities, services, and room options while upholding all policies.

You will handle reservations, greet guests, answer calls, assist with special requests, and escalate issues as needed. The position requires basic computer skills, strong interpersonal abilities, and fluency in English, with