Front Desk & Guest Experience Specialist

RDM Enterprises LLC; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Hotel-Motel in New York is seeking a Front Desk Agent to welcome guests, check in rooms, and handle reservations. You will respond to inquiries, coordinate with departments, and help maintain a smooth arrival experience.

The ideal candidate has customer service experience, strong communication, and the ability to build rapport with guests. This on-site role requires good organizational skills and a professional appearance.

Qualifications

• Previous experience in customer service, front desk service, or related fields.
• Ability to build rapport with guests.
• Strong organizational skills.
• Excellent written and verbal communication skills.

Responsibilities

• Register and assign rooms to guests.
• Confirm phone and online reservations.
• Respond to guest needs, requests, and complaints.
• Collect payment from departing guests.
• Keep records of occupied rooms and guests.
• Communicate pertinent guest information to designated departments.

Skills

Customer service

Front desk

Communication

Job description

Hotel-Motel in New York is seeking a Front Desk Agent to welcome guests, check in rooms, and handle reservations. You will respond to inquiries, coordinate with departments, and help maintain a smooth arrival experience.

The ideal candidate has customer service experience, strong communication, and the ability to build rapport with guests. This on-site role requires good organizational skills and a professional appearance.