Guest Services Clerk — Elevate Guest Experiences

Concord Hospitality Brand; Washington (Washington County); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance

Short/long-term disability options

401(k) with company match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality seeks a Front Desk Clerk or Guest Services Clerk to welcome guests from arrival to departure, delivering outstanding service.

Responsibilities include assisting guests, handling charges, and maintaining hotel brand standards; must stay composed in a fast-paced environment.

We offer competitive wages, benefits, and opportunities for training and career advancement within a people-first culture.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and stay professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexible to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal communication

Multitasking

Detail orientation

Flexibility

Professional demeanor

Education

High school diploma or equivalent

Job description

Concord Hospitality seeks a Front Desk Clerk or Guest Services Clerk to welcome guests from arrival to departure, delivering outstanding service.

Responsibilities include assisting guests, handling charges, and maintaining hotel brand standards; must stay composed in a fast-paced environment.

We offer competitive wages, benefits, and opportunities for training and career advancement within a people-first culture.