Guest Services Front Desk Clerk: Growth & Perks

Concord Hospitality Enterprises; Jacksonville (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

ST/LT Disability

401K

Tuition Assistance

Discounted room rates

Training & Development

Career advancement

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk or Guest Services Clerk to welcome guests and ensure a positive first impression. You will be at the hub of the hotel, engaging with guests and delivering warm, proactive service.

Responsibilities include assisting guests courteously, maintaining high hospitality standards, handling guest charges, managing mail, and communicating guest feedback across departments.

Qualifications

• 1 year front desk experience preferred.
• Fosse system experience preferred.

Responsibilities

• Assist guests courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see that all are met to satisfaction in a timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.
• Drive guests in hotel shuttle.

Skills

Front Desk Experience

Fosse System

Job description

Concord Hospitality Enterprises is seeking a Front Desk Clerk or Guest Services Clerk to welcome guests and ensure a positive first impression. You will be at the hub of the hotel, engaging with guests and delivering warm, proactive service.

Responsibilities include assisting guests courteously, maintaining high hospitality standards, handling guest charges, managing mail, and communicating guest feedback across departments.