Guest Services Specialist — Career Growth & Perks

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk or Guest Services Clerk to greet guests, handle check-in/out, and ensure a welcoming stay. You will respond to inquiries, manage requests, and promote Concord’s services and offers across shifts.

The role emphasizes professional communication, attentiveness, and a proactive approach to guest satisfaction in a fast-paced hotel environment. Training and career development are highlighted as part of the benefits package.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Job description

Concord Hospitality Enterprises is seeking a Front Desk Clerk or Guest Services Clerk to greet guests, handle check-in/out, and ensure a welcoming stay. You will respond to inquiries, manage requests, and promote Concord’s services and offers across shifts.

The role emphasizes professional communication, attentiveness, and a proactive approach to guest satisfaction in a fast-paced hotel environment. Training and career development are highlighted as part of the benefits package.