Guest Services Agent: Welcoming, Upsell & Resolution Pro

Crescent Hotels & Resorts; Huntsville (AL); On-site; USD 16,531,000 - 24,797,000; Full time

Job summary

Crescent Hotels & Resorts in Huntsville, AL is seeking a Guest Services Agent to deliver outstanding guest service at the front desk. You will greet guests, complete registration, and ensure accurate room rates and information are conveyed to guests.

You will assist with check-outs, handle payments and currency exchanges, and use up-selling techniques to promote hotel services. The role requires strong local knowledge and a commitment to guest satisfaction.

Responsibilities

• Greet guests and complete the registration process, inputting and retrieving information from the computer, confirming guest details and room rate.
• Assist guests with check-out, handling payments and processing various forms of payment including foreign currency.
• Demonstrate knowledge of hotel information (room categories, rates, packages, local area) and answer guest questions.
• Use up-selling techniques to promote hotel services and maximize occupancy.
• Respond to guest inquiries and requests in a timely, friendly, efficient manner and resolve issues.
• Field guest complaints, research, resolve and negotiate solutions for guest satisfaction.

Job description

Crescent Hotels & Resorts in Huntsville, AL is seeking a Guest Services Agent to deliver outstanding guest service at the front desk. You will greet guests, complete registration, and ensure accurate room rates and information are conveyed to guests.

You will assist with check-outs, handle payments and currency exchanges, and use up-selling techniques to promote hotel services. The role requires strong local knowledge and a commitment to guest satisfaction.