Flexible Guest Services Specialist

Crescent Hotels & Resorts; Camey (TX); On-site; USD 19,286 - 24,796; Full time

Job summary

Crescent Hotels & Resorts is seeking a Guest Services Agent to greet and register guests and assist with checkout, delivering outstanding service and supporting profitability. You will be responsible for inputting guest information, handling payments, promoting hotel services, and addressing inquiries with a friendly, efficient approach to ensure guest satisfaction.

Flexibility in availability is noted, and familiarity with hotel procedures, room categories, and local area knowledge will help

Responsibilities

• Greet guests and complete the registration process, including room details and rates.
• Assist guests with check-out, process payments, and verify charges.
• Provide hotel information and local area knowledge to answer questions.
• Promote hotel services and upsell to maximize occupancy and revenue.
• Respond to guest inquiries and resolve issues in a timely, friendly manner.
• Receive and relay guest messages and ensure accurate information flow.

Job description

Crescent Hotels & Resorts is seeking a Guest Services Agent to greet and register guests and assist with checkout, delivering outstanding service and supporting profitability. You will be responsible for inputting guest information, handling payments, promoting hotel services, and addressing inquiries with a friendly, efficient approach to ensure guest satisfaction.

Flexibility in availability is noted, and familiarity with hotel procedures, room categories, and local area knowledge will help