Guest Services Specialist - Front Desk

The Crescent Hotels Group; Baltimore (MD); On-site; USD 32,000 - 52,000; Full time

Job summary

Crescent Hotels & Resorts in Baltimore is seeking a Guest Services Agent to warmly greet guests, register arrivals and assist with checkout while delivering outstanding service. You will handle guest information, room rates, and key coding to ensure a smooth arrival experience.

The role emphasizes upselling hotel services, knowledge of local amenities, handling payments, and resolving guest inquiries and complaints promptly to support profitability and guest satisfaction.

Responsibilities

• Greet guests and complete the registration process including inputting/retrieving information, confirming guest details and room rate, selecting rooms, and coding electronic keys

Job description

Crescent Hotels & Resorts in Baltimore is seeking a Guest Services Agent to warmly greet guests, register arrivals and assist with checkout while delivering outstanding service. You will handle guest information, room rates, and key coding to ensure a smooth arrival experience.

The role emphasizes upselling hotel services, knowledge of local amenities, handling payments, and resolving guest inquiries and complaints promptly to support profitability and guest satisfaction.