Guest Services Champion — Front Desk

Driftwood Hospitality Management; Pompano Beach (FL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management seeks a Front Desk Clerk to warmly greet guests, check them in/out, and ensure a smooth stay while handling payments and room charges. You will verify information, code keys, and balance the house bank, delivering accurate service at all times.

The role requires standing for long periods, a friendly demeanor, and the ability to respond to guest needs any time since the hotel operates 24/7, with varying shift times.

Qualifications

• High school diploma preferred.
• Prior hospitality experience preferred, but not required.
• Ability to use a calculator for basic tasks.

Responsibilities

• Greet guests and register them promptly and accurately.
• Code electronic keys, process payments, and balance house bank.
• Assist guests with inquiries and resolve issues to ensure satisfaction.

Skills

Customer service

Communication

English proficiency

Cash handling

Computer input

Education

High school diploma

Tools

POS system

Job description

Driftwood Hospitality Management seeks a Front Desk Clerk to warmly greet guests, check them in/out, and ensure a smooth stay while handling payments and room charges. You will verify information, code keys, and balance the house bank, delivering accurate service at all times.

The role requires standing for long periods, a friendly demeanor, and the ability to respond to guest needs any time since the hotel operates 24/7, with varying shift times.