Guest Services Champion — Front Desk

Concord Hospitality Enterprises Co.; Charlotte (NC); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short/long-term disability

401(k) with company match

Tuition assistance

Discounted room rates

Training and career advancement

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk to greet guests, manage check-in/out, and provide exceptional service at the property level. You will assist guests with requests, process payments, and communicate feedback to the team to ensure a memorable stay.

The role emphasizes strong interpersonal skills, multitasking, and a professional demeanor in a fast-paced hotel environment, with shifts including evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills are essential.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication skills

Multitasking

Organization

Customer service experience

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises is seeking a Front Desk Clerk to greet guests, manage check-in/out, and provide exceptional service at the property level. You will assist guests with requests, process payments, and communicate feedback to the team to ensure a memorable stay.

The role emphasizes strong interpersonal skills, multitasking, and a professional demeanor in a fast-paced hotel environment, with shifts including evenings, weekends, and holidays.