Guest Service Agent — Front Desk & Guest Experience

HHM Hotels; Austin (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Parking

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a Guest Service Agent in Austin to greet guests, register rooms, and assist with requests in a courteous manner in line with brand standards. You will manage payments, reservations, and use the property management system to coordinate communications and services.

The role emphasizes timely response to guest needs, handling inquiries, and maintaining high satisfaction scores, with shifts that may include holidays and weekends. Prior hospitality experience is preferred.

Qualifications

• Experience in customer service or equivalent training.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register guests and assign rooms.
• Handle payments and verify credit.
• Make and confirm reservations.
• Transmit messages using the PMS system.
• Respond to guest requests promptly and resolve complaints.
• Assist in breakfast area or with luggage during peak periods.
• Ensure overall guest satisfaction.

Skills

Customer service

Education

High School diploma

Tools

PMS system

Job description

HHM Hotels is seeking a Guest Service Agent in Austin to greet guests, register rooms, and assist with requests in a courteous manner in line with brand standards. You will manage payments, reservations, and use the property management system to coordinate communications and services.

The role emphasizes timely response to guest needs, handling inquiries, and maintaining high satisfaction scores, with shifts that may include holidays and weekends. Prior hospitality experience is preferred.