Guest Experience Specialist

Starwood Hotels & Resorts; Austin (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Starwood Hotels & Resorts is seeking a passionate Front Desk Agent at 1 Hotel Austin. The role involves managing guest check-ins and check-outs, ensuring a smooth experience while responding to inquiries and providing information about hotel services and local attractions.

The ideal candidate possesses strong organizational skills, effective communication abilities, and a dedication to customer service. This position plays a vital part in creating a welcoming environment for all guests.

Qualifications

• Ability to speak effectively before groups and respond to guest inquiries.
• Proficient at multitasking in a fast-paced environment.
• Ability to read and understand safety and operational documents.

Responsibilities

• Manage guest check-ins and check-outs to enhance overall experience.
• Handle inquiries and resolve issues during guests' stay.
• Establish positive relationships with guests for repeat business.

Skills

Organizational skills

Customer service

Multitasking

Effective communication

Problem-solving

Flexibility

Job description

Starwood Hotels & Resorts is seeking a passionate Front Desk Agent at 1 Hotel Austin. The role involves managing guest check-ins and check-outs, ensuring a smooth experience while responding to inquiries and providing information about hotel services and local attractions.

The ideal candidate possesses strong organizational skills, effective communication abilities, and a dedication to customer service. This position plays a vital part in creating a welcoming environment for all guests.