Guest Reservations & Experience Specialist

at; Austin (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

AT&T Hotel and Conference Center in Austin, TX seeks a Reservations Agent to deliver exceptional guest service while managing reservations for both individual and group bookings. You will be the first point of contact via phone and email, handling inquiries, resolving issues, and ensuring accurate reservation details before arrival.

Responsibilities include upselling, maintaining notes, communicating policies, and coordinating with hotel departments to support a smooth guest experience.

Qualifications

• Experience handling reservations and guest inquiries.
• Ability to upsell and maximize revenue.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the first point of contact for guests via phone and email.
• Respond promptly to reservation inbox inquiries and guest questions.
• Create, modify, and manage individual and group reservations with accurate details.
• Maximize revenue opportunities through upselling and appropriate room types.
• Assist with rooming lists, routing, and billing for group bookings.
• Maintain accurate reservation notes and billing instructions for internal teams.
• Communicate hotel policies clearly to guests.
• Stay knowledgeable about inventory, rates, amenities, and local events.
• Maintain accuracy and efficiency while handling high call and email volume.
• Perform other duties as assigned.

Skills

Guest service

Phone & email communications

Upselling

Reservation management

Attention to detail

Tools

Reservation system

Job description

AT&T Hotel and Conference Center in Austin, TX seeks a Reservations Agent to deliver exceptional guest service while managing reservations for both individual and group bookings. You will be the first point of contact via phone and email, handling inquiries, resolving issues, and ensuring accurate reservation details before arrival.

Responsibilities include upselling, maintaining notes, communicating policies, and coordinating with hotel departments to support a smooth guest experience.